Privacy · Account

Deleting your Delivon account

This page is for anyone with an account in the Delivon driver app or the management dashboard who wants to delete the account, or delete some of their data without closing it.

Updated: 30 Sep 2026

How to delete

In the app, immediately: Settings → Account → Delete account. Confirm twice; the account is deleted and you are signed out.

No app (a dashboard-only account), or a business owner with drivers? By e-mail:

  1. E-mail support@delivon.app from the address you signed up with, subject "Delete my Delivon account". Include the name and phone number on the account. Never send your password.
  2. We reply to that same address to confirm the request came from the account holder. Sometimes we ask for one more confirmation before proceeding.
  3. Within 14 days of confirmation the account is deleted and you receive a summary e-mail: what was removed and what is kept. (Deleting in the app sends it immediately.)
Send a deletion request

What is deleted

  • Account details: name, e-mail address, phone number, password, push-notification token and every open session.
  • For a solo driver account: the routes, stops and delivery evidence created in the account, including photos, signatures and locations.
  • A saved payment method: the card token, card brand, last four digits and expiry are deleted, and the recurring-charge authorization is cancelled. The full card number was never stored with us.
  • Crash and error reports: the user identifier in them is deleted automatically within 90 days.

What is kept, and for how long

  • Billing records and receipts: 7 years, as the law requires.
  • Deliveries performed for a business (a fleet): they stay with the business that manages them, because they are the business's records. Your personal details are removed from them and the name is replaced with "deleted driver".
  • Backups: backup copies that include the account expire on their own within 7 days.
  • Support correspondence: kept as long as it is needed to handle your request.

Partial deletion, without closing the account

You can ask us to delete specific data only, for example old delivery photos or a particular route, and keep using the account. Same address, same steps: say what to delete.

Business owners and recipients

  • Business owner with drivers: deletion is not done from the app; support handles it. At your explicit request we either transfer ownership to another manager or close the business together with its drivers' access.
  • Recipients who are not Delivon users: your details were supplied by the business that sent the delivery. Contact that business, or us with the tracking link you received.

The full retention details are in the privacy policy. The service is operated by Delivon.